Your profile is yours. Here is how that stays true.

Who owns a profile

The provider whose NPI it is. Ownership sits on an account with your email address. An agency or your practice staff can hold a manager seat on it, which you granted when you approved that email and confirmed your name and can remove at any time. A seat lets them edit and pay for plans; it never lets them remove you, change your email or transfer the profile.

If an agency claimed it for you

1. The approval email you confirmed created an account on that email address. Sign in with it; if you never set a password, use "Lost your password?" on the login page.
2. On your account page, "Who else can edit your profile" lists every seat. Remove any you no longer want; the agency is told, and nothing they wrote is deleted.

If someone else claimed it, or an agency claimed it and you want it back

Tell us. Use the form below with the email address you used before (the one the approval went to), the NPI or your name, and what happened. We check it against our records — every confirmation keeps the name typed and the account address — and move the profile to you, usually the same business day. The agency or previous holder is told and loses access; nothing they wrote is deleted.

Prefer to settle it yourself right now? You can also open your record on the claim page and add &reclaim=1 to the "confirmed" link, then confirm your name and send it for review. Most people find the form easier.

If you manage profiles for providers

Ask for access from your account page: find the provider, enter the address they read, add a line about who you are. The email says who asked, what Guide.md is, and that the provider can take the profile back at any time. A provider who declines cannot be asked again by the same account for 90 days. Seats are visible to the provider and to Guide.md; holding a profile a provider wants back is not possible, by design.