Contact

The fastest way

Wrong phone, address, hours or details on your profile? Fix it yourself in about two minutes

Find your profile on the claim page.
Type your email: a practice, hospital or institutional address claims it with one click on the link we send; no document, no card, free.
Edit the phone, the address (or hide a home address), hours, what you treat. Once it is yours the registry never overwrites what you wrote.

Claim and correct my profile Already claimed it? Sign in and edit.

A home address or personal phone on an unclaimed profile: use the “Hide it” link under the contact details on that profile; an email from your practice domain confirms it with one click.

Something a claim cannot do? Write to a person

Taking a profile off the site, a profile someone else claimed, a privacy request, a question. Pick the subject and it reaches the right person; everything that arrives is read, usually within two business days.

What is this about?

Your name

Provider name as it appears on the profile

NPI number 10 digits; it is on the profile page

Your relationship to the provider

Authorization optional — a signed letter or other proof of authority, if you are asking for someone else (PDF, image; 8 MB)

Guide.md may ask for information reasonably necessary to verify that you are the provider or are authorized to act for the provider. No account, no plan and no profile claim is needed, and we do not ask for a government ID to suppress a public listing unless there is a genuine dispute about who is asking.

What are you trying to do, and what happened? the page you were on, the profile or NPI, any error text

Do not send patient information. Guide.md cannot give medical advice and cannot pass a message to a provider. In an emergency, call 911.
Solicitations are not answered. Marketing offers, link requests and vendor pitches sent through this form get no reply. Agencies that want to work with Guide.md: start here.

Pick what the message is about and it reaches the right person faster. Everything that arrives is read.

Corrections, suppression, and privacy requests

If a Guide.md profile is wrong, choose Correct provider information and tell us the NPI and the field. If you want a profile off the public site, choose Suppress a provider profile. No account, no plan and no profile claim is needed for either, and there is no charge. Privacy requests, appeals and account deletions have their own choices below.

Guide.md may ask for information reasonably necessary to verify that you are the provider or are authorized to act for the provider. We do not ask for a government ID to suppress a public listing unless there is a genuine dispute about who is asking. If you are writing for someone else, attaching their written authorization saves a round trip.

Response times

Most messages are answered within two business days. Corrections and suppression requests are prioritized over everything else.

Please note

Guide.md cannot give medical advice and cannot pass a message to a provider. To reach a practice, use the phone number on their profile or their own website. In an emergency, call 911.

Prefer email? [email protected].